Privacy Policy

1. Introduction

Thank you for choosing Diversifly Travel! We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how Diversifly Travel ("we", "us", or "our") collects, uses, discloses, and stores your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all websites, platforms, and services operated by Diversifly Travel that link to this Privacy Policy.

2. Collection of personal information

We collect personal information that is reasonably necessary for our functions or activities. The main purposes for which we collect personal information include:

User account creation and management: To register and verify users, manage logins, and enable secure access to the platform.
Profile and travel card display: To support users in creating and sharing personal travel preferences, biographies, and interaction histories within the community.
User communication: To facilitate messages, friend requests, travel plans, and group or card-based connections between users.
Customer support: To respond to queries, troubleshoot issues, and manage complaints or concerns submitted via the platform.
Security and safety: To monitor and prevent misuse, enforce community standards, and implement fraud and abuse prevention measures.
Analytics and service improvement: To understand user behaviour, measure performance, improve platform functionality, and inform product development.
Marketing and engagement: To offer relevant information, promotions, and campaign materials, consistent with user preferences and legal requirements.
Regulatory compliance and dispute resolution: To meet legal obligations, respond to law enforcement requests, resolve disputes, and enforce our Terms of Use.
Business administration: To support auditing, training, internal research, and other operational functions essential to running our services effectively.
Corporate transactions: To enable business transfers, including mergers, acquisitions, insolvency, or sales of assets, where user information may be shared as part of due diligence or transfer of operations, with notice provided where required.
Aggregated data sharing: To generate and use de-identified or anonymised data sets for regulatory reporting, demographic analysis, market insights, and other lawful business purposes that do not identify individuals.

We may collect personal information:

Directly from you (e.g. when you register, complete your profile, or communicate with us)
From third-party services you link to your account
From public sources or other third parties with your consent or where lawful

If you do not provide the information requested, we may not be able to provide some or all of our services.

3.1. Information we collect

There are three general categories of information we collect.

3.1.1 Information You Give to Us.

Account Information: When you sign up for a Diversifly Travel account, we require certain information such as your first name, last name, email address, country of location, and date of birth.
Profile and Travel Card Information: To use certain features of the Diversifly Travel Platform (such as Travel Cards), we may ask you to provide additional information, which may include your travel preferences and profile picture.
Information you choose to give us.You may choose to provide us with additional personal information to obtain a better user experience when using the Diversifly Travel Platform. This additional information will be processed based on our legitimate interest or, when applicable, your consent.

3.1.2 Information We Automatically Collect from Your Use of the Diversifly Travel Platform.

Log Data and Device Information: We automatically collect log data and device information when you access and use the Diversifly Travel Platform. That information includes, among other things: details about how you’ve used the Diversifly Travel Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Diversifly Travel Platform.
Cookies and Similar Technologies: We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. In many cases, the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases, we associate the information we collect using cookies and other technology with your personal information.

3.1.3 Children’s Data.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a minor has submitted personal information, we will promptly delete it. If you believe that we are processing the personal information of a child inappropriately, we take this very seriously and urge you to contact us using the information provided under the “Contact Us” section below.

3.2. How we use information we collect

We use personal information for the following purposes:

To operate, maintain and improve our services
To personalise user experience and support travel interactions
To ensure user safety, detect fraud and enforce our Terms of Use
To respond to your requests and provide support
To send service-related notifications and, where permitted, marketing communications
To comply with legal and regulatory requirements
To conduct audits, research and data analysis

Where required by law or where reasonable, we may aggregate or de-identify personal information to use for reporting, research, or promotional purposes.

4. Marketing and Your Communication Preferences

We may use your personal information to provide you with promotional materials, updates about our services, or information about partners, where permitted by law or with your consent.

You can opt out of receiving direct marketing by:

Clicking “unsubscribe” in any marketing email
Adjusting your notification preferences in your account
Contacting us directly

Even if you opt out, we may still send you non-promotional communications regarding your account or use of the platform.

5. Disclosure of personal information

We may disclose your personal information:

To other users of the platform in accordance with its intended use and your settings
To trusted third-party service providers engaged to perform services on our behalf
To legal authorities, courts, or regulatory bodies where required by law or subpoena
In connection with the sale, merger, or restructure of our business or assets

We require all third parties to handle your personal information in accordance with strict confidentiality and security standards and only for the purpose for which it was disclosed.

6. Other important information

6.1 Analyzing your Communications

We may review, scan, or analyse your communications on the Diversifly Travel Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, to detect potentially harmful behaviour or enforce community standards, we may use automated or manual tools to review message content. These processes are designed to help protect users and ensure a secure experience on the platform.

6.2 Linking Third Party Accounts.

You may choose to link your Diversifly Travel account with a third-party social networking account. If you do so:

Information from your social media account (such as Friends, interests, shared groups, or photos) may be displayed on your Diversifly Travel profile or used to show mutual connections.
Other users may be able to view shared Friends or affiliations based on your privacy settings.
Linked account data may be stored, processed, and used for fraud prevention and user verification.

The extent to which linked information is published or shared will depend on your settings both on Diversifly Travel and the third-party platform. We only access and use data from these services to the extent necessary to deliver our services, ensure safety, or comply with legal obligations.

7. Your rights

You may request to access or correct your personal information by contacting us using the details below. We will verify your identity before processing your request.

You may also:

Request that we delete your account or restrict processing
Withdraw your consent (where applicable)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are dissatisfied with our handling of your personal information

8. Security

Diversifly Travel will endeavour to take all reasonable steps to protect your information against unauthorised access, misuse, interference, loss, disclosure, or modification. Our security measures include but are not limited to: data encryption and secure storage, network security and access controls, and employee training and internal data handling protocols.. If you know or have reason to believe that your Diversifly Travel Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Diversifly Travel Account, please contact us following the instructions in the Contact Us section below.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When your information is no longer required, we will destroy or de-identify it securely, in accordance with legal obligations.

10. Cross-Border Data Transfers

Some of our service providers may be located outside of Australia. Where we disclose your personal information to entities located overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with Australian privacy laws and this Policy.

By using our services, you consent to such disclosures outside Australia and acknowledge that overseas recipients may not be subject to the same privacy obligations.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and the "Last Updated" date will be revised. We encourage you to review this Policy periodically to stay informed.

If you continue to use our services after changes are made, you are deemed to have accepted the updated Policy.

12. Contact Us

If you have any questions or complaints about this Privacy Policy or Diversifly Travel’s information handling practices, you may email us or contact us at:

Email: admin@diversiflytravel.com

We will respond to your request as soon as possible.

Version 2 - 26 Apr 25